“With guidance from the National Digital Inclusion Alliance (NDIA), the City of Philadelphia’s Digital Literacy Alliance (DLA) launched the Digital Navigator program in June 2020. The DLA is a broad coalition of institutional stakeholders working to alleviate the digital divide in Philadelphia. Organizations selected to participate in the Digital Navigator program meet the following criteria:
- Have deep reach into the community they serve and the surrounding neighborhoods;
- Have an existing employee qualified to take on the role or direct volunteers, interns, or staff to handle calls and a clear plan for setting up a Digital Navigator hotline or helpline; and
- Have existing digital literacy or digital inclusion programs.”
Read more:
https://www.phila.gov/media/20211206155728/DigitalNavigatorReport.pdf