Literacy Assistance Center
Follow us!
  • Home
  • About
    • Board of Directors
    • Staff Directory
    • Contact Us
    • Travel Directions
  • Professional Development
    • Public Workshop Calendar
    • FELT
    • TEALL
    • TESLA
  • Data Services
    • ASISTS
  • Advocacy
  • Ed Resources
    • Resource Blog
    • 7 Elements Effective Remote
    • Adult Literacy Policy & Advocacy
    • College and Career Readiness
    • ESOL
    • ABE/HSE
    • Investing in Quality
    • Race and Racism
    • Remote Instruction
    • Technology and Digital Literacy
    • Adolescent Literacy
    • Adult Education Conferences
  • Jobs Board

ONA Community Outreach Counselor F/T

3/3/2017

 
ONA Community Outreach Counselor
**This is a temporary grant-funded position through 12/31/2018**
Duties and Responsibilities:
The Office of New Americans (ONA) Community Outreach Counselor recruits and serves immigrants to participate in the New York State Office of New Americans-funded Opportunity Center programs and services at Long Island City Adult Learning Center (ALC). Performs extensive outreach and builds partnerships with internal and external organizations to provide ESOL instruction, case management, legal services, citizenship application assistance and workforce preparation to customers. Plans, schedules, and coordinates student activities, facilitates workshops, prepares reports on enrollment, monitors success of students, and meets with students regularly to provide necessary support to meet anticipated outcomes. Conducts overall program activities, i.e., case management, partnership development, immigration, and program support (data collection, entry and analysis, recruitment, and intake).
  • Builds partnerships with community-based organizations to recruit eligible customers to participate in programs and services.
  • Coordinates development of service partnerships while maintaining linkage agreements and letters of support. Conducts regular outreach through program participants, community partners, and local and ethnic media to provide up to date information about Opportunity Center programming and services.
  • Primarily coordinates with the legal services referrals, i.e., to schedule legal consultation days and citizenship application assistance drives to ensure that the program submits citizenship applications, as well as workforce development seminars.
  • Assists in interviewing clients and preparing immigration and naturalization applications.
  • Provides immigration-related case management services and identifies, predicts and mitigates barriers to educational, workforce and economic goals and thus enables customers to participate in educational and employment opportunities.
  • Performs needs assessments and sets educational and employment goals with all customers at the beginning, middle and end of each session. Follows up with all customers on a regular basis to update needs assessments and assess progress on goals set.
  • Determines social service needs, screens for benefits and assists with applications.
  • Provides individualized case management services and support to customers. Regularly meets with customers individually to provide short-term interventions, advisement and appropriate referrals.
  • Assists individuals with navigating complex systems including healthcare, social services, education and financial systems.
  • Connects clients to services offered by partner organizations by matching each client to appropriate social services, setting up appointments, and following up with the referral organization or client to document resolution of referrals.
  • Assists in organizing informational workshops on topics identified as having high need (e.g. legal services, citizenship application assistance, workforce preparation, etc.).
  • Provides immigration counseling and legal services to immigrants interested in becoming naturalized United States citizens or for pursing other immigration options and makes referrals to appropriate partners.
  • Conducts appropriate social and educational workshops to provide general and situational-specific information to customers.
  • Conducts classes and conversation groups as necessary and appropriate.
  • Works with external organizations to provide workshops and other services including coordination of legal consultation days with partner organization, coordination of citizenship application assistance drives with partner organization, coordination of business development workshops with partner organizations, and other workshop coordination relevant to customers’ needs and interests.
  • Orders and tracks distribution of all customer incentives.
  • Documents and tracks all interactions with customers through case notes and other tools according to timeline set by supervisor and/or funding specifications.
  • Follows up with customers on a regular basis to assess progress on goals and records customer outcomes in appropriate systems.
  • Maintains program statistical data as per funding requirements and program standards.
  • Manages the collection and distribution of program outcomes statistical data for reporting purposes, including adherence to program standards and government contract reporting.
  • Provides administrative support to the ONA referred Citizenship and Immigration partners.
  • Performs other duties as required.

The schedule for this position will include Saturdays and evenings.

Qualifications:
  • Bachelor’s Degree in Social Work, Psychology, Sociology, and Human Services or a related field. Master’s Degree preferred.
  • A minimum of two years of direct experience providing legal immigration services, and working knowledge of immigration law, policies and procedures as well as case management experience required.
  • Experience working with adults, immigrants and social service agencies preferred.
  • Ability to work with a diverse population required.
  • Must be able to effectively multitask and maintain a high level of custom service skills.
  • Must be proficient with Microsoft Office and databases such as MS Excel, CitizenshipWorks, ASISTS, etc.
  • Ability to effectively multitask and maintain a high level of customer service skills required.
  • Spanish and English language skills strongly preferred.
  • Must be able to become BIA certified.

ABOUT QUEENS LIBRARY:
Queens Library is a national and international leader in the delivery of public library service. Innovation and leadership are the hall marks of Queens Library. Our mission is to meet the needs of the community by offering lifelong learning opportunities and ensuring there is a positive impact in the community. Queens Library fulfills its goals by embracing innovation and change. With a history of offering pioneering programs that meet the diverse needs of the most diverse county in the US, Queens Library is a place where innovation and leaders are welcomed. Queens Library a private, non-profit corporation located in Queens, New York and includes 65 service locations with 1,700 employees.

Queens Library is the proud recipient of the following awards: 2009 Library Journal, Library of the Year, 2014 ALA/Information Today, Library of the Future, 2013 ULC Top Innovators, 2013 American-Architect’s Building of the Year (Queens Library at Glen Oaks).

To Apply: Email your cover letter and resume to QLCareers@queenslibrary.org and reference “ONA Community Outreach Counselor – EXTERNAL” in the subject line. Resumes will only be accepted by email.

**This is a temporary grant-funded position through 12/31/2018**

Queens Library is an equal opportunity employer.
    Donate

    Jobs in Literacy

    The Literacy Assistance Center website posts job announcements for free literacy programs for adults and youth. 

    Please send your posting of 125-150 words in plain, unformatted text to Nell Eckersley at: NellE@lacnyc.org.

    Please indicate if the position is Part Time or Full Time.  

    Reminder: As of November 1, 2022, job advertisements must include a good faith salary range.  Read more here: New York City Salary Transparency in Job Advertisements 

    Jobs are usually posted on Wednesdays

    Volunteer Positions

    RSS Feed

    Archives

    March 2023
    February 2023
    January 2023
    December 2022
    November 2022
    October 2022
    September 2022
    August 2022
    July 2022
    June 2022
    May 2022
    March 2022
    February 2022
    January 2022
    December 2021
    November 2021
    October 2021
    September 2021
    August 2021
    July 2021
    June 2021
    May 2021
    April 2021
    March 2021
    February 2021
    January 2021
    December 2020
    November 2020
    October 2020
    September 2020
    August 2020
    June 2020
    March 2020
    February 2020
    January 2020
    December 2019
    November 2019
    October 2019
    September 2019
    August 2019
    July 2019
    May 2019
    April 2019
    March 2019
    February 2019
    January 2019
    December 2018
    November 2018
    October 2018
    September 2018
    August 2018
    July 2018
    June 2018
    May 2018
    April 2018
    March 2018
    February 2018
    January 2018
    December 2017
    November 2017
    October 2017
    September 2017
    August 2017
    July 2017
    June 2017
    May 2017
    April 2017
    March 2017
    February 2017
    January 2017
    December 2016
    November 2016
    October 2016
    September 2016
    August 2016
    July 2016
    June 2016
    May 2016
    April 2016
    March 2016
    February 2016
    January 2016
    December 2015
    November 2015
    October 2015
    September 2015
    August 2015
    July 2015
    June 2015
    May 2015
    April 2015
    March 2015
    February 2015
    January 2015
    December 2014
    November 2014
    October 2014

    Categories

    All
    ABE
    Abroad
    Academic Advising
    Academic Advisor
    Academic Program Specialist
    Academic Writing
    Adjunct
    Adjunct Instructor
    Admin Coordinator
    Administrative Assistant
    Administrative Coordinator
    Administrative Specialist
    Adolescent Literacy
    Adult Education
    Adult Literacy
    Advisor
    ASISTS
    Assistant
    Assistant Coordinator
    Assistant Director
    Associate Director
    BENL
    Bilingual
    Bilingual Mandarin
    Bilingual Spanish
    Bronx
    Brooklyn
    Building Maintenance
    Business
    California
    Career Coach
    Career Counselor
    Career Development
    Career Preparation
    Career Readiness Instructor
    Career Trainer
    Case Management
    Case Manager
    Certified Teacher
    Citizenship
    Civics
    Clerk
    CLIP
    Coach
    College And Career Pathways
    College Assistant
    College Prep
    College Readiness
    College Transition
    Community Learning
    Community Outreach
    Community Schools
    Computer
    Computer Lab Assistant
    Computer Literacy
    Computer Skills
    Connecticut
    Contextualized Medical Billing
    Contract Manager
    Cooperating Teacher
    Coordinator
    Counselor
    Counselor Coordinator
    CUNY
    CUNY Start
    Curriculum
    Curriculum Developer
    Custodial
    DACA
    Dari
    Data
    Data Analytics
    Database
    Data Coordinator
    Data Entry
    Data Manager
    Digital IC3
    Digital Literacy
    Director
    Educational Counselor
    Educational Specialist
    Education And Career Services
    Education & Career Services
    Education Specialist
    ELA
    EL/Civics
    Employer Engagement Specialist
    Employment Specialist
    English
    ENL
    ESOL
    ESOL Literacy
    Evening
    Executive Director
    Family Literacy
    Farsi
    Fast Track
    Financial Literacy
    Financial Wellness
    Full Time
    GED
    Graduate Services
    Grant Manager
    Grant Writer
    Group Facilitator
    Group Leader
    Health Careers
    Health Science
    HSE
    Hub Manager
    IELCE
    IELCE ESOL
    Immigration
    In-person
    Instructor
    Intake
    Intake Advisor
    Intake Clerk
    Intergenerational
    IT
    Job Developer
    Job Readiness
    Language
    Lead Facilitator
    Learning Strategist
    Learning Support Specialist
    Library Programs
    Library Services
    Literacy
    Literacy Zone
    Long Island
    Management
    Manager
    Manahattan
    Mandarin
    Manhattan
    Math
    Medical Assistant Training
    Medical Billing
    Microsoft Office
    New Americans
    New Jersey
    Numeracy
    Office Assistant
    Office Of New Americans
    Oil Paint
    Outreach Liaison
    Part Time
    Pashto/Dari
    Pre HSE
    Pre-HSE
    Professional Development
    Program Aide
    Program Assistant
    Program Associate
    Program Coordinator
    Program Director
    Program Manager
    Programming
    Program Specialist
    Program Supervisor
    Project Coordinator
    Project Director
    P/T
    Queens
    Reading
    Reading Room Manager
    Receptionist
    Recruitment
    Remote
    Remote Instruction
    Research
    Resource Specialist
    Retention
    Salesforce
    Science
    Site Manager
    Social Media
    Social Studies
    Spanish
    Spanish HSE
    Spanish Speaking
    Special Education
    Specialist
    Staff Developer
    Staten Island
    STEM
    Student Advisor
    Student Affairs
    Student Mentor
    Student Support Strategist
    Subsitute
    Supervisor
    Support Specialist
    TASC
    Teacher
    Teacher Facilitator
    Teaching Assistant
    Technology
    TOEFL
    Trainer
    Tutor
    Vice President
    Virtual
    Vocational Education
    Volunteer
    Volunteer Manager
    Workforce
    Workforce Development
    Workplace Literacy
    Work Readiness
    Writing
    Writing Assistant
    YALP
    Yoga
    Yonkers
    Young Adult Literacy
    Youth
    Youth & Adult
    Youth Build
    Youth Program Site Monitor

Literacy Assistance Center | 85 Broad Street | 16th Floor | New York | NY 10004
​

Staff | About | Prof Dev | Data Services | Advocacy | Ed Resources | Jobs Board
Donate