ASISTS Program Associate and Trainer, Literacy Assistance Center

Position Overview
The LAC is looking for a new member of our ASISTS team to train and support our user base of over 1,000 professionals at adult literacy programs across the state, including program managers, case managers, teachers and data entry staff. In addition to training skills, we are also looking for a person who is willing to learn or already has skills in relational databases such as Microsoft Access or SQL. The LAC is willing to support the learning of a staff member in the appropriate technical skills.

The Program Associate/Trainer will be responsible for working with the ASISTS Director to train program staff on how to use ASISTS and all its features to manage their programs and report to the New York State Education Department (NYSED) accurately and effectively. In addition, this person will also have responsibilities for providing one-on-one support to ASISTS users via email, Zoom sessions or in person meetings. Some of this support will also involve troubleshooting ASISTS reports, running data queries and creating data reports. Entry level SQL skills will be useful for this work.

Reports To
This position reports to the Director of ASISTS and will work closely with senior developers and analysts.

Background
Since 1983, the Literacy Assistance Center (LAC) has been working to build the capacity and improve the quality of the Adult Basic Education (ABE), English for Speakers of Other Languages (ESOL), and High School Equivalency (HSE) programs that serve New York’s most educationally disadvantaged and economically marginalized communities. One of its biggest projects is ASISTS (Adult Student Information System and Technical Support), the data system used by all programs funded by the New York State Education Department (NYSED) to manage and report student data following state and federal guidelines. The ASISTS team maintains the ASISTS software, trains program staff and provides technical support to program users at all levels.

Responsibilities

• Training and Technical Support
• Respond to user requests for data assistance, recreate and confirm user issues.
• Present Basic Data Entry and Reports training for new users across NY State.
• Work with senior training staff to create online resources.
• Help document application processes and reporting procedures.
• Participate in team discussions on improving database performance and efficiency.

Data-related Responsibilities

• Write and modify basic SQL queries to support reporting and data requests.
• Learn and apply best practices for database security and integrity.
• Work with the ASISTS team to do software testing and ensure quality control.
• Generate routine and ad-hoc reports for internal teams, users and NYSED.

Qualifications

• Background in professional development, either in a school or adult education setting.
• Good written and verbal communication skills.
• Basic knowledge of SQL and relational database concepts preferred.
• Prior knowledge of National Reporting System guidelines a plus.
• Strong analytical and problem-solving skills.
• Ability and willingness to learn new tools and technologies.
• Bachelor's degree.

Schedule
Full-time, Monday–Friday, 9:00 AM – 5:00 PM. Some travel within NYS required.

Salary and Benefits
Starting salary of $70,000 with a benefits package that includes health, dental, and retirement plans. The LAC is an equal opportunity employer that values an inclusive culture and a diverse workforce that reflects the communities with which we work. We encourage applications from immigrants, people of color, and/or those who share lived experience with the students that adult literacy programs serve.

How to Apply
Please submit your resume, cover letter, and salary expectations to Kate Tornese at [email protected].

Adult English Language and Literacy (AELL) is the direct service provider of ESOL and adult literacy instruction for The New York Public Library (NYPL). Professional teachers facilitate free instruction to adult patrons in reading, writing, speaking, and listening from a 0 to 8th-grade level in both in-person and online classes. Through formal classes in language and literacy, as well as elective offerings such as English conversation and citizenship preparation groups, AELL has taken on the charge to expand ESOL instruction at NYPL.

Instruction is offered in three, 10-week cycles and one, 4-week summer cycle. The Intake Advisors recruit new students, determine eligibility through testing and interviews, monitor attendance, and student retention. Intake Advisors follow up with students to identify barriers to participation and encourage continuation in the program.

We are looking for someone we can count on to:
Own:

• Case management and regular communication with students
• Outreach and relationship building with internal and external partners for program referrals
  

Teach:

• Students the various NYPL and city services that can help them achieve their long term goals and remove barriers to program participation
• Job readiness skills to students
• Basic digital literacy and online learning platforms to new students

Learn:

• NYPL strategic priorities and initiatives
• How to maintain compliance with the government funders in order to stay abreast of National Reporting System standards

Improve:

• Student retention and persistence in program participation resulting in higher measurable skill gain
• Student registration and intake processes ensuring a positive patron experience

​Some expectations for this role are that within:
1 month, this person will:

• Recruit, assess, and place students
• Regularly communicate with absent students to identify and eliminate barriers to program participation

3 months, this person will:

• Receive or maintain certification in Best Plus and TABE administration
• Enter data into program and Library databases (ASISTS and Google Drive)

6 months and beyond, this person will:

• Coordinate localized information sessions
• Coordinate with both external and internal partners to provide workshops to a diverse population
• Analyze data and run reports that will influence future programming choices

Responsibilities

• Provide case management services to students including running information sessions, organizing the intake appointment process including assessment (Best Plus and TABE), NRS goal setting, and placement in a class, or referral to an outside agency
• Monitor student progress, daily follow up with students who have an attendance problem to encourage continuation in the program
• Input data for students into the agency database in a timely manner, which includes client personal contact information, assessment results, attendance, and educational and employment outcomes
• Test all students at the end of each cycle
• Maintain paper record files for each student as per NYSED requirements
• Conduct outreach among various city and non-profit agencies to increase student enrollment, build relationships with community partners, and increase our referral list for supplemental services
• Connect adult students with needed and available community resources. Follow-up with clients and agencies as appropriate to document use/success of referral
• Provide workshops on using technology, orientations to library services, etc.

Required Education & Certifications

• Bachelor’s degree in education, English, literacy, or a related field
• Certification in Best Plus and TABE (attainment of certification required within the first 3 months of employment)

Required Experience

• At least 1 year of administrative and/or instructional experience working with non-native English speaking adult learners

Required Skills

• Proficiency with data entry and utilization of various databases
• Knowledge of community resources and counseling/social services for high needs populations (literacy and language needs)
• Intermediate knowledge of Microsoft Office and Google Drive
• Proficiency in navigating and leading meetings on Zoom
• Excellent written and verbal communication skills,
• Ability to work with culturally-diverse communities
• Ability to work independently and collaboratively
• Managerial/Supervisory Responsibilities
• Supervise 1 hourly Student Mentor

Schedule
35 hours per week. There will be a minimum of 2 late nights per week and Saturdays as required.
Will work at our Tompkins Square Library and Seward Park Library locations
This job description represents the types and levels of responsibilities that will be required of the position and shall not be construed as a declaration of all of the specific duties and responsibilities for the role. Job duties may change if Library priorities change. Employees may be directed to perform job-related tasks other than those specifically presented in this description as needed.

Salary: $60,000 / year

Learn more and apply at this link

ESOL Instructor (Culinary Pathways for New New Yorkers)
​(Part-Time, Temporary Position)
ABOUT HOT BREAD KITCHEN
Since 2008, Hot Bread Kitchen has empowered New Yorkers who face barriers to economic opportunities through transformative careers in New York City’s food industry. We offer small business development programs, culinary skills training, and job placement, bolstered by individualized wraparound supportive services. Our small business program, HBK Incubates, supports entrepreneurs as they transform their food businesses into sustainable income sources. Culinary Fundamentals, our award-winning culinary training program provides access to high-quality jobs for those starting their careers in the food industry. Our upskilling programs enable incumbent workers to gain further skills leading to higher wages and career advancement. We work diligently alongside our network of over 200 food employer partners and more than 250 nonprofit and government partners to ensure our graduates are set up for success both at home and in their careers.

THE OPPORTUNITY 
Hot Bread Kitchen is seeking a dedicated instructor to teach a contextualized Culinary ESOL (English for Speakers of Other Languages) curriculum as part of our 6-week Culinary Career Pathways for New New Yorkers program. This course is designed to equip participants—primarily native Spanish speakers—with the English language skills necessary to thrive in both Hot Bread Kitchen’s culinary training and in future roles in the food industry.
​
The ESOL curriculum focuses on building English proficiency through the lens of culinary work, with an emphasis on creating a culturally and socially responsive learning environment. The instructor will play a key role in fostering an ecosystem of support that respects and reflects the backgrounds of our members, while also preparing them for meaningful careers in the culinary field.

Key Responsibilities

• Implementing HBK ESOL curriculum and lesson plans, provide contextualized and differentiated ESOL instruction for approximately 25 students.
• Develop activities to supplement existing curriculum.
• Provide support to supplement NYC Food Protection course.
• Document attendance and student’s progress.
• Attend weekly meetings with program staff to review student progress and participation.
• Provide one-on-one support to students, as needed.
• Use allotted administrative hours to prepare for classes.
  
  

Desired Skills & Experience:

• Passion for Hot Bread Kitchen’s mission.
• TESOL certification.
• Minimum 3 years teaching English as a Second Language to adult multilingual learners.
• Spanish-speaking proficiency required and fluency preferred.
• Proactive, resourceful and results-oriented.
• Excellent organization skills.
• Strong communicator with ability to work with a diverse group of bi/multilingual adult learners.
• Understanding of and experience with trauma informed practices.
  
  

Competencies

• Facilitative communication - Uses language effectively to gather information and facilitate an exchange of ideas.  Encourages and engages in two-way dialogues.
• Interpersonal relations - Exhibits respect and understanding of others to maintain professional relationships. Ensures trust and respect. Recognizes and owns the personal impact of their words and actions. 
• Flexible - Be open to generating and expanding upon new ideas. Be able to change your mind and actions. Be mindful of blind spots and open to feedback. Adapts to changes while remaining focused on goals. Welcomes and works with changing environments.
• Inclusive - Fosters a diverse and respectful workplace where team members are valued for who they are. Values divergent perspectives and regularly includes others in planning and decision-making. You build equity and inclusion into goals and plan for staff development, retention, strategy, and culture. Identifies potential for bias, holds one’s own values, judgements, prejudices and opinions and actively works to minimize inequities.
  
  

OUR VALUES
We are driven by a feeling of commitment to support our members, teammates, and partners as best as we can. Our culture of equity comes from the many cooks in our kitchen and the diversity of perspectives we each bring. We believe that respect goes a long way in making people feel welcome, accepted, and celebrated. We seek out opportunities for connection and become a stronger team by being in community and prioritizing candor over consensus. The pace of our work and velocity of change can be quick; our entrepreneurialism helps us take optimistic risks and pursue inventive solutions.

ESTIMATED TOTAL PROJECT TIME AND SCHEDULE:

• 100 hrs per cohort including:
  • 80 hours of contextualized ESOL instruction for to up to 25 members enrolled in the Culinary Career Pathways for New New Yorkers Program (15 hrs/ week, less some weeks)
  • 25 hours of additional prep time  (approx. 4 hrs/week)
• Classes are held in-person at Manny Cantor Center in the Lower East Side
• Class schedule is Monday-Friday 1:45-4:45 pm
• Program calendar:
• Monday May 12, 2025 through Wednesday June 18, 2025  (No class on Monday, May 26th)
• Friday June 16th (5pm-8pm)

Location and hours 
This position requires regular in-person attendance, 5 days a week, at Manny Cantor Center in the Lower East Side of Manhattan as well as occasional attendance at our headquarters in Chelsea Market . Class hours are 1:45-4:45 pm, five days per week for a six-week period, with the need for some flexibility in work hours.

Compensation (includes teaching and preparation time)
This is a 6-week position (approximately 15 teaching hours and 4 prep hours per week). The compensation will be $45-55 an hour and is commensurate with experience. This is a temporary position with some eligibility for benefits including paid prenatal leave, sick leave, and short-term disability.

To Apply

• Please include a cover letter and experience-aligned resume including your pronouns. 
• Apply here at Hot Bread Kitchen’s Applicant Tracking System.
  
  

Due to the volume of applications, only complete applications sent on Hot Bread Kitchen’s Applicant Tracking System  will be considered. Applications sent via LinkedIn or other third party sites will not be accepted or reviewed.
Hot Bread Kitchen is an Equal Opportunity Employer and does not discriminate against applicants based on race, religion, color, disability, medical condition, legally protected genetic information, national origin, gender, sexual orientation, marital status, gender identity or expression, sex (including pregnancy, childbirth or related medical conditions), age, veteran status or other legally protected characteristics. Any applicant with a mental or physical disability who requires an accommodation during the application process should contact [email protected] to request such an accommodation.

Harlem Works is the job readiness component of the Northern Manhattan Perinatal Partnership (NMPP), a community-based, maternal and child health organization. Harlem Works aims to support NMPP’s target population with knowledge and skills that will aid them in obtaining gainful employment.

We seek to hire an experienced adult ESL instructor/ consultant to conduct ESL classes for our Spanish and West African program participants.

Responsibilities:

• Assess/test program participants
• Provide ESL Instruction
• Track participants’ attendance/progress
• Manage classroom dynamics

Requirements:

• BA and excellent English language skills are required.
  
• BEST Plus or a recognized TESOL certification preferred.
  
• BEST Plus or ESOL teaching experience is strongly preferred.
• Excellent interpersonal communication skills and the ability to engage with individuals from diverse backgrounds is strongly preferred.
  
• Fluency in Spanish or French is desired.

Hours: Wednesday or Thursday: 11am to 1pm (day /time is negotiable).
Salary $50 per hour.
Please send resume & cover letter to: [email protected]  

​Workforce Project Manager- FT

The International Center of Catholic Charities Community Services provides educational programming for newly arrived immigrants and refugees with the goal of improving learners’ English proficiency and communication skills. The Center’s Workforce Project Manager will build and develop the department’s new Bridge to Healthcare Program. This program will provide access to ESOL training, funding, support, and job placement assistance for students preparing to work as Home Health Aides (HHA). The position includes program design, coordination and implementation of services, supervision of program staff, and oversight of their work. Responsibilities include:

Develop and manage workforce programming: identify and address community needs; conduct outreach to potential employers and potential participants, make presentations, develop curricula and resources for programs; coordinate quarterly meetings for staff.

Supervise program staff, including an employment specialist, a case manager/supportive services coordinator, and an ESOL instructor, to ensure timely and comprehensive training and employment services provided to students using a strengths-based approach.

Manage and support student participants: conduct participant intake, assess language proficiency, identify goals, connect with additional CCCS services; provide ongoing support to promote learning, engagement, and retention; advocate for students’ employment-based rights and work with employers to resolve issues; work one-on-one with participants as needed.

Monitoring and evaluation: assess and monitor student progress to ensure achievement of departmental and programmatic goals. Track/analyze attendance, learner feedback, instructor feedback, community surveys/needs assessments, MSC/qualitative narrative evaluation. Compile monthly statistics and reports, including reports to funders and other internal and external stakeholders.

Qualifications:

• Bachelor’s degree in a related or relevant field; or 3+ years of related experience in the field.
• Minimum of two (2) years of supervisory experience.
• Minimum of three (3) years of work experience with immigrant populations.
• Experience working with adult learners.
• Previous experience working with diverse, vulnerable populations.
• Experience with community outreach.
  

​Compensation: 70-80k

To apply: Email a resume and cover letter to: Elaine Roberts, Director of Programs, International Center at [email protected]