Brooklyn Public Library's Adult Learning Literacy Office seeks a highly organized, responsible, and dedicated full-time High School Equivalency (HSE) Program Specialist to provide quality professional, educational and administrative support for Workforce Innovation and Opportunity Act (WIOA) Program Area 1 and HSE pathways including GED and NEDP.
- Assist with departmental wide program outreach, recruitment, information sessions, enrollment, monitor participants’ attendance, student placements, class rosters, transfers, retention, orientation, referrals, assessments, and outcomes for WIOA Program Area 1 and HSE pathways (GED and NEDP)
- Triage multi-line HSE hotlines, emails, voicemails, etc.
- Lead contact for NYC Human Resources Admin. (HRA) program participant tracking (attendance and outcomes)
- Coordinate, plan, and facilitate program enrollment sessions for integrated education and training classes (medical billing, technology, food handler, etc.)
- Serve as liaison for community partner agencies as per WIOA requirements such as BEOC, CUNY, etc.
- Provide input to create program improvement goals and objectives for Program Area 1 and develop, design, and implement new programs/workshops based on community needs
- Provide support for students to ensure their needs are being met
- Support instructional teams and share best practices to ensure student’s achievement
- Effectively work with adults in an educational setting: pre-screen requests for program services both in person and via telephone/email; ability to obtain and manage required documentation and enter internal and external data in a timely and accurate manner
- NEDP assessor/advisor; Organize and conduct intake and orientation sessions to NEDP clients and HSE participants bi-monthly
- Serve as HSE examiner and collect/process all NYSED required examinee paperwork and compile all HSE vouchers for NYSED
- Lead, support, motivate, and guide all part-time office staff
- Highly organized and possess the ability to organize and conduct intake and orientation sessions to NEDP clients and HSE participants bi-monthly
- Coordinate/communicate with other staff including ALC/programs, instructors, program assistants, volunteers, and other agency partners about programming and best practices
- Monitor program social media accounts, assist with marketing, prepare quarterly program newsletters, class schedules, etc.
- Attend trainings and meetings as needed (NYC RAEN minimum 14 hours)
- Support all administrative work for Program Area 1 and HSE Pathways including GED and NEDP and create all departmental flyers and correspondences for internal and external use. Able to translate program materials in Spanish for external use
- Bachelor's degree in Education, Liberal Arts, or related field
- Minimum 4 years’ experience in adult education, training, or workforce development plus 1-year supervisory experience required
- Knowledgeable of grant funded programs and experience with successfully implementing
- Ability to work with adults in an educational setting
- Highly organized and strong project management skills
- Must be willing to travel between program sites and to perform the duties of the position from any site
- Available to work flexible hours including some evenings and Saturdays as required
- Bi-lingual English/Spanish (spoken and written) strongly preferred; proficiency in Microsoft Office and clerical experience required
- Specific experience with ASISTS and Salesforce databases. Experience not just entering data, but running and analyzing data reports and taking action to improve data quality and outcomes
- Must have strong ability to multi-task, meet deadlines as needed, work in a high paced environment, take initiative and work independently with high standards
Work Schedule: Able to work day, evenings, and Saturdays. Willing to travel to various program sites as needed.
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