**This is a temporary grant-funded position through July 31, 2017**
DUTIES AND RESPONSIBILITIES:
The Immigration Education Counselor, supporting the ActionNYC DACA Education Initiative, provides case management to potentially DACA-eligible customers enrolled in contextualized ESOL classes by connecting them to social services to assist in removing barriers to participation and retention. The Immigration Education Counselor provides assistance in keeping customers on track to file for DACA and builds and maintains a rich referral system to further workforce and educational programs including training, career development, ABE/HSE and post-secondary education. The Immigration Education Counselor will interact with internal stakeholders and established partner organizations to follow the ActionNYC DACA Education Initiative Service Delivery Model and move customers towards DACA attainment.
- Identifies, predicts and mitigates barriers to educational, workforce and economic goals and enables customers to participate in educational and employment opportunities.
- Performs needs assessments and sets educational and employment goals with all customers at the beginning, middle and end of each session
- Follows up with all customers on a regular basis to update needs assessments and assess progress on goals set.
- Determines social service needs, screens for benefits, assists with applications and makes referrals as necessary.
- Provides individualized case management services and support to customers including regularly meeting with customers individually to provide short-term interventions, advisement and appropriate referrals and assisting individuals with navigating complex systems including healthcare, social services, education and financial systems.
- Conducts appropriate social and educational workshops to provide general and situational-specific information to customers.
- Works with external organizations to provide workshops on topics not within case manager’s/counselor’s areas of expertise.
- Documents and tracks all interactions with customers through case notes and other tools according to timeline set by supervisor and/or funding specifications.
- Follows up with customers on a regular basis to assess progress on goals and record customer outcomes in appropriate systems.
- Maintains program statistical data as required by funding requirements and program standards.
- Manages the collection and distribution of program outcomes statistical data for reporting purposes, including adherence to program standards and government contract reporting.
- Develops and maintains strong community based partnerships with organizations that can serve as referral partners to meet the needs of students by attending community meetings, special events, and other social collaborative opportunities to develop and maintain those partnerships.
- Makes referrals to partner organizations based on the needs of customers, documents referrals in case notes and follows up with customers and organizations to make sure customers’ needs are being met and that outcomes are being achieved.
- Performs other duties as assigned.
- Bachelor’s Degree in Social Work, Psychology, Sociology, Human Services or a related field required. Master’s Degree preferred.
- At least one year of case management experience is required. Experience working with adults and families or social service agencies preferred.
- Experience in MS Office Suite software (Word, Excel, and PowerPoint).
- Excellent presentation skills. Strong verbal and written communication skills; Good networking and team building skills. Detail oriented, flexible and a self-starter.
- Basic knowledge and experience serving a diverse population.
- Good organization and administrative skills including experience with tracking program attendance and preparing reports.
ABOUT QUEENS LIBRARY:
Queens Library is a national and international leader in the delivery of public library service. Innovation and leadership are the hall marks of Queens Library. Our mission is to meet the needs of the community by offering lifelong learning opportunities and ensuring there is a positive impact in the community. Queens Library fulfills its goals by embracing innovation and change. With a history of offering pioneering programs that meet the diverse needs of the most diverse county in the US, Queens Library is a place where innovation and leaders are welcomed. Queens Library a private, non-profit corporation located in Queens, New York and includes 65 service locations with 1,700 employees.
Queens Library is the proud recipient of the following awards: 2009 Library Journal, Library of the Year, 2014 ALA/Information Today, Library of the Future, 2013 ULC Top Innovators, 2013 American-Architect’s Building of the Year (Queens Library at Glen Oaks).
TO APPLY: Please email your resume and cover letter to: QLcareers@queenslibrary.org and reference “Immigration Education Counselor – EXTERNAL” in the subject line. Resumes will only be accepted by email.
The Queens Library is an Equal Opportunity Employer.