ASISTS Program Associate and Trainer, Literacy Assistance Center

Position Overview
The LAC is looking for a new member of our ASISTS team to train and support our user base of over 1,000 professionals at adult literacy programs across the state, including program managers, case managers, teachers and data entry staff. In addition to training skills, we are also looking for a person who is willing to learn or already has skills in relational databases such as Microsoft Access or SQL. The LAC is willing to support the learning of a staff member in the appropriate technical skills.

The Program Associate/Trainer will be responsible for working with the ASISTS Director to train program staff on how to use ASISTS and all its features to manage their programs and report to the New York State Education Department (NYSED) accurately and effectively. In addition, this person will also have responsibilities for providing one-on-one support to ASISTS users via email, Zoom sessions or in person meetings. Some of this support will also involve troubleshooting ASISTS reports, running data queries and creating data reports. Entry level SQL skills will be useful for this work.

Reports To
This position reports to the Director of ASISTS and will work closely with senior developers and analysts.

Background
Since 1983, the Literacy Assistance Center (LAC) has been working to build the capacity and improve the quality of the Adult Basic Education (ABE), English for Speakers of Other Languages (ESOL), and High School Equivalency (HSE) programs that serve New York’s most educationally disadvantaged and economically marginalized communities. One of its biggest projects is ASISTS (Adult Student Information System and Technical Support), the data system used by all programs funded by the New York State Education Department (NYSED) to manage and report student data following state and federal guidelines. The ASISTS team maintains the ASISTS software, trains program staff and provides technical support to program users at all levels.

Responsibilities

• Training and Technical Support
• Respond to user requests for data assistance, recreate and confirm user issues.
• Present Basic Data Entry and Reports training for new users across NY State.
• Work with senior training staff to create online resources.
• Help document application processes and reporting procedures.
• Participate in team discussions on improving database performance and efficiency.

Data-related Responsibilities

• Write and modify basic SQL queries to support reporting and data requests.
• Learn and apply best practices for database security and integrity.
• Work with the ASISTS team to do software testing and ensure quality control.
• Generate routine and ad-hoc reports for internal teams, users and NYSED.

Qualifications

• Background in professional development, either in a school or adult education setting.
• Good written and verbal communication skills.
• Basic knowledge of SQL and relational database concepts preferred.
• Prior knowledge of National Reporting System guidelines a plus.
• Strong analytical and problem-solving skills.
• Ability and willingness to learn new tools and technologies.
• Bachelor's degree.

Schedule
Full-time, Monday–Friday, 9:00 AM – 5:00 PM. Some travel within NYS required.

Salary and Benefits
Starting salary of $70,000 with a benefits package that includes health, dental, and retirement plans. The LAC is an equal opportunity employer that values an inclusive culture and a diverse workforce that reflects the communities with which we work. We encourage applications from immigrants, people of color, and/or those who share lived experience with the students that adult literacy programs serve.

How to Apply
Please submit your resume, cover letter, and salary expectations to Kate Tornese at [email protected].

Adult English Language and Literacy (AELL) is the direct service provider of ESOL and adult literacy instruction for The New York Public Library (NYPL). Professional teachers facilitate free instruction to adult patrons in reading, writing, speaking, and listening from a 0 to 8th-grade level in both in-person and online classes. Through formal classes in language and literacy, as well as elective offerings such as English conversation and citizenship preparation groups, AELL has taken on the charge to expand ESOL instruction at NYPL.

Instruction is offered in three, 10-week cycles and one, 4-week summer cycle. The Intake Advisors recruit new students, determine eligibility through testing and interviews, monitor attendance, and student retention. Intake Advisors follow up with students to identify barriers to participation and encourage continuation in the program.

We are looking for someone we can count on to:
Own:

• Case management and regular communication with students
• Outreach and relationship building with internal and external partners for program referrals
  

Teach:

• Students the various NYPL and city services that can help them achieve their long term goals and remove barriers to program participation
• Job readiness skills to students
• Basic digital literacy and online learning platforms to new students

Learn:

• NYPL strategic priorities and initiatives
• How to maintain compliance with the government funders in order to stay abreast of National Reporting System standards

Improve:

• Student retention and persistence in program participation resulting in higher measurable skill gain
• Student registration and intake processes ensuring a positive patron experience

​Some expectations for this role are that within:
1 month, this person will:

• Recruit, assess, and place students
• Regularly communicate with absent students to identify and eliminate barriers to program participation

3 months, this person will:

• Receive or maintain certification in Best Plus and TABE administration
• Enter data into program and Library databases (ASISTS and Google Drive)

6 months and beyond, this person will:

• Coordinate localized information sessions
• Coordinate with both external and internal partners to provide workshops to a diverse population
• Analyze data and run reports that will influence future programming choices

Responsibilities

• Provide case management services to students including running information sessions, organizing the intake appointment process including assessment (Best Plus and TABE), NRS goal setting, and placement in a class, or referral to an outside agency
• Monitor student progress, daily follow up with students who have an attendance problem to encourage continuation in the program
• Input data for students into the agency database in a timely manner, which includes client personal contact information, assessment results, attendance, and educational and employment outcomes
• Test all students at the end of each cycle
• Maintain paper record files for each student as per NYSED requirements
• Conduct outreach among various city and non-profit agencies to increase student enrollment, build relationships with community partners, and increase our referral list for supplemental services
• Connect adult students with needed and available community resources. Follow-up with clients and agencies as appropriate to document use/success of referral
• Provide workshops on using technology, orientations to library services, etc.

Required Education & Certifications

• Bachelor’s degree in education, English, literacy, or a related field
• Certification in Best Plus and TABE (attainment of certification required within the first 3 months of employment)

Required Experience

• At least 1 year of administrative and/or instructional experience working with non-native English speaking adult learners

Required Skills

• Proficiency with data entry and utilization of various databases
• Knowledge of community resources and counseling/social services for high needs populations (literacy and language needs)
• Intermediate knowledge of Microsoft Office and Google Drive
• Proficiency in navigating and leading meetings on Zoom
• Excellent written and verbal communication skills,
• Ability to work with culturally-diverse communities
• Ability to work independently and collaboratively
• Managerial/Supervisory Responsibilities
• Supervise 1 hourly Student Mentor

Schedule
35 hours per week. There will be a minimum of 2 late nights per week and Saturdays as required.
Will work at our Tompkins Square Library and Seward Park Library locations
This job description represents the types and levels of responsibilities that will be required of the position and shall not be construed as a declaration of all of the specific duties and responsibilities for the role. Job duties may change if Library priorities change. Employees may be directed to perform job-related tasks other than those specifically presented in this description as needed.

Salary: $60,000 / year

Learn more and apply at this link

Vice President of Programs and Services
Queens Public Library has been named one of the best midsize employers in the United States by Forbes Magazine in its 2025 rankings.
​
Queens Public Library is a national and international leader in the delivery of public library service. Our mission is to transform lives by cultivating personal and intellectual growth and by building strong communities. Queens Public Library welcomes innovators and leaders to contribute to a long history and dynamic future of serving the most diverse county in the United States. Queens Public Library is a private, non-profit corporation with 1,400 employees serving 66 locations.

Reporting to the Chief Librarian/Senior Vice President, the Vice President of Programs and Services is responsible for conceptualizing, developing, implementing, managing leading and contemporizing library programs and special services system-wide in accordance with the Queens Public Library’s mission and vision. Responsible for the development and management of a broad array of programming targeting all age groups, with a particular focus on ensuring inclusive and specialized activities for individuals with special needs. Serve as a dynamic and inspirational leader able to articulate QPL’s compelling vision among internal and external audiences. Additional areas of focus include: community health, services for immigrants; career and business development; digital inclusion services; a wide spectrum of ESOL programming; and GED/HSE preparation classes.

Responsible for the direct and indirect supervision of over 100 staff and an approximately $6 million dollar budget, motivates staff that delivers the programs and services necessary to fulfill QPL’s mission. In collaboration with QPL’s Office of Organizational Assessment, analyzes community and demographic data to understand customer needs. Serves as the Library’s representative with external, government and civic agencies and community-based organizations to advance meaningful partnerships that are key to meeting the needs of Library customers and Queens communities. Performs other duties as assigned.

Operational Leadership and Administration

• Conceptualizes, develops, implements, leads and improves library programs system-wide, including internal and external stakeholder development and coordination, to meet organizational strategic goals and provide innovative and transformational support to the Library’s customers of all ages, backgrounds, and needs.
• Establishes performance benchmarks to define the scope, strength and success of programs and services, and identify where modifications are needed.
• Develops and monitors multi-million-dollar budgets from various funding sources and allocates funding in the most fiscally responsible manner to ensure maximum return on investment and to achieve quality customer service.
• Utilizes internal and external data to help steer the direction of library programs and services as well as track their success, short and long-term impact and reallocates funding as needed.
• Develops strong and consistent mechanisms for communication within all parts of the department to ensure that various divisions are knowledgeable about all PSD programming and fostering an environment welcoming programming ideation across the department.
• Based on programmatic needs and priorities, partners with the Queens Public Library Foundation to support the delivery and expansion of programs and services to ensure that requirements of the grant have been met, as well as support the securing of future grants.
• Ensures that there are strong and consistent mechanisms for communication among all parts of the department building awareness of all of the programming and create an environment that welcomes programming ideas across the divisions.

Partnership Development and Management

• Develops, builds and nurtures partnerships with government and civic agencies and community-based organizations that effectively support achieving organizational goals for the delivery of innovative, customer-focused, educational programs and services that fosters lifelong learning and community growth and support.

Administration of Day-to-Day Operations

• Supervises and coordinates the management team and resources within the department and effectively coordinates all activities with other departments to ensure effective delivery of quality programs and services.
• Establishes reasonable performance goals. Identifies professional development needs of staff and encourages and supports innovation, accountability and collaboration.

Staff Management and Professional Development

• Recruits, trains, leads and inspires a team of motivated professionals whose skills and interests are fully aligned with their job functions.
• Ensures all staff within the department receive timely performance reviews that are accurate and in accordance with the Library’s Performance Management procedures.

REQUIRED QUALIFICATIONS:

• Bachelor’s Degree in Education, Museum Studies, Library Science or related field required.
• Minimum of ten (10) years in a leadership position in program development required.
• Demonstrated clear programmatic vision and strong leadership is required.
• Experience using data-driven strategies to create and enhance programmatic goals and strategies is required.
• Strong financial and grants management, interpretation, evaluation, and application skills are required.
• Demonstrated advanced written and oral communication skills required.
• Proficient in MS Office Suite including Outlook, Excel, Word, Teams, etc.
• Commitment to serving the Library’s diverse communities a must. Deep knowledge of the cultural landscape in Queens is highly desirable.
• Must have the ability to apply principles of leadership, analyze and interpret business information, formulate business strategies and plans, and solve problems at an advanced business level.
• Demonstrated ability to manage staff performance and resolve interpersonal and operational conflicts required.

PREFERRED QUALIFICATIONS:

• Master’s Degree preferred.
• Experience working in a large or multi-site complex organization preferred.

The schedule for this position will include occasional evenings and weekends. This position is eligible for hybrid/remote work, subject to approval of the Chief Librarian/Senior Vice President.

TO APPLY: Please send your resume and cover letter to [email protected] and reference “Vice President of Programs and Services - EXTERNAL” in the subject line. Resumes will only be accepted by email.

This is a non-union position. The salary range for this position is $170,000-$180,000/year.

The Queens Public Library is an Equal Opportunity Employer.

NYC-based non-profit is seeking Case Managers for our Citywide Adult Literacy Program! Ideal candidates will be driven by the Program mission of improving the quality of life of NYC’s underserved communities and populations.

The Case Manager will be responsible for addressing students’ barriers to benefitting from our ESOL classes, assisting students with achieving and retaining employment, both through in-person and virtual involvement. He/she will work with the students to identify strengths and interests and will support students on an ongoing basis to ensure class attendance/retention and academic achievement.

Bilingual Spanish required. Fluency in the English language required.
Excellent communication and interpersonal skills and attention to detail required.
Prior social services, case management, career counseling or related experience is a plus!

This is a full time position – 35 hours per week. Occasional travel throughout the 5 boroughs and some flexibility with hours may be required.

Hourly rate: $27-30 per hour.

Full benefits package. Generous PTO.

JCCGCI Inc. is an EOE.

To apply, please email your resume to [email protected].  Please put Case Manager position in the subject line.

Community Education Partner - Cantonese Speaking Candidates

About RaisingHealth (formerly Academy of Medical & Public Health Services)
RaisingHealth Partners (formerly known as Academy of Medical & Public Health Services (AMPHS)) is a Brooklyn-based, nonprofit organization dedicated to eliminating barriers to accessing healthcare for immigrants and other under-served communities in NYC. Every year, we proudly serve and connect more than 20,000 New Yorkers to healthcare systems. Our programs equip immigrant populations with the knowledge to help them navigate the complexities of living in a new city and transition into post-secondary education and/or employment opportunities. At the same time, we also educate community members on their immigrant rights, healthy living, nutrition and health access, and create space for civic engagement.
​
Description
Are you passionate about creating opportunities and transforming lives through education? RaisingHealth is seeking motivated and compassionate a Community Education Partners (CEP) to provide case management and outreach support for our educational programs, including ESOL (English for Speakers of Other Languages) and career readiness initiatives.

About the Role:
As a CEP, you’ll be at the heart of our mission to empower individuals and families. You’ll provide guidance, counseling, and access to resources that help students overcome challenges, succeed in their studies, and build brighter futures.

Key Responsibilities:

• Serve as a case manager, assessing student needs and addressing academic and personal challenges.
• Enroll students, represent RaisingHealth at community events, and advocate for program participants.
• Track student progress and ensure compliance with grant requirements.
• Provide resources and support to the diverse Sunset Park community.

Qualifications:

• We’re looking for candidates with a passion for community impact with:
• A bachelor’s degree in Counseling, Social Work, Education, or a related field with at least 2 years of relevant experience.
• Bilingual Skills: Cantonese & English is required.
• A strong understanding of immigrant barriers to education and employment is essential
• Proficiency in MS Office
• Availability to work Tuesday–Saturday from 10 AM to 6 PM are also essential.

Why Join RaisingHealth?
Enjoy a supportive environment with benefits like generous paid time off, employee-sponsored health insurance, and holiday pay.

Take the next step in your career and make a meaningful impact—apply today!

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Flexible schedule
• Health insurance
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance

Education:  Bachelor's (Required)
Language:  Cantonese(Required)
Work Location: In person

Salary
$54,000 - $55,000 per year

Apply at this linbk: jobs.gusto.com/postings/raisinghealth-formerly-academy-of-medical-public-health-services-community-education-partner-cantonese-speaking-candidates-encouraged-to-appy-6a03542b-01cb-4e93-8f23-b6d2e6d40067

​Manager - Community Education

About RaisingHealth (formerly Academy of Medical & Public Health Services)
RaisingHealth Partners (formerly known as Academy of Medical & Public Health Services (AMPHS)) is a Brooklyn-based, nonprofit organization dedicated to eliminating barriers to accessing healthcare for immigrants and other under-served communities in NYC. Every year, we proudly serve and connect more than 20,000 New Yorkers to healthcare systems. Our programs equip immigrant populations with the knowledge to help them navigate the complexities of living in a new city and transition into post-secondary education and/or employment opportunities. At the same time, we also educate community members on their immigrant rights, healthy living, nutrition and health access, and create space for civic engagement.

Description
Academy of Medical & Public Health Services (AMPHS) d/b/a is a Brooklyn-based, nonprofit organization dedicated to eliminating barriers to accessing healthcare for immigrants and other underserved communities in NYC. Every year, we proudly serve and connect more than 20,000 New Yorkers to healthcare systems. Our education programs equip immigrant populations with the knowledge to help them navigate the complexities of living in a new city and transition into post-secondary education and/or employment opportunities.

The Manager of Community Education is responsible for organizing strategies and managing learning resources for all RaisingHealth educational offerings. This includes, but is not limited to, curricula oversight for English as a Second Language (ESOL) courses, Mental Health First Aid, workshops and trainings on immigrant rights, civics, health access and literacy and other adult courses.
Duties:

• Develops and executes a comprehensive community education plan, aligned with RaisingHealth’s mission, to increase understanding and achievement of learning objectives with adult learning participants. This will include specific objectives and strategies to identify, cultivate, and engage with clients RaisingHealth supports.
• Provides oversight of RaisingHealth educational programming including ESOL courses, Mental Health First Aid, CPR and other educational workshops and event outreach activities and experiences, including special events that AMPHS hosts and community events in which RaisingHealth participates. Responsibilities include curricula development oversight, educational activities, and related learning materials.
• Develops, supervises, and supports Community Education Partners, Instructors, and other program staff as needed. Projects a positive image of all aspects of RaisingHealth to achieve trust and respect from the community as well as staff.
• Partners with social workers and instructors to identify and address barriers to adult student learning.

Requirements:

• Experience: 5 years of experience of demonstrated proficiency developing lessons, curriculum and facilitating experiential educational programming for adult learners. Demonstrated knowledge and skill of adult learning principles required. Program evaluation experience highly preferred.
• 2 years experience in staff supervision, professional development, training, mentoring and supporting staff one-on-one to meet programmatic goals. Prior experience as an ESOL Instructor highly preferred.
• Education: Bachelor’s Degree in Education, Training, or related field or a comparable combination of education and experience. Master’s degree preferred.
• Language - Bi-lingual language skills in Spanish and/or Mandarin highly preferred.
• BestPLUScertification preferred. Certification is required once established in Manager of Community Education role.
• Demonstrated ability to manage large projects, special events, and meetings. Community outreach, public engagement, cultural competency work, planning and/or conducting educational or recreational programs experience is highly preferred.
• Ability to empathize, advocate, and represent the needs of the community served by RaisingHealth. Prior experience supporting the population served is highly preferred.
• Computer literate. Excellent command of MS Office Suite especially Word, Excel, and PowerPoint

We offer competitive compensation packages and opportunities for professional growth within our organization. If you are passionate about improving community education outcomes and making a difference in people's lives, we encourage you to apply for the

Benefits:

• Dental insurance
• Health insurance
• Life insurance
• Paid jury duty
• Paid time off
• Vision insurance

Salary
$64,000 - $65,000 per year

Apply here: ​https://jobs.gusto.com/postings/raisinghealth-formerly-academy-of-medical-public-health-services-manager-of-community-education-9e0608f8-9cf0-4c27-9fe5-339158882d36

Job Summary
Adult English Language and Literacy (AELL) provides ESOL and adult literacy instruction across The New York Public Library (NYPL). Professional teachers deliver free instruction to adult patrons in reading, writing, speaking and listening from a 0 to 8th grade level. The Specialist II/Lead Instructor is responsible for delivering formal classes in ESOL/Literacy and specialized workshops necessary to increase instructional intensity and student persistence. The Specialist II is responsible for entering and maintaining student data related to this instruction. This position also contributes to the student intake, registration, and assessment of students which happens between each cycle.

Responsibilities:

• Teach formal classes in ESOL and basic literacy in both in-person and online formats to assist adult ESOL/Literacy students in improving their English skills (50%)
• Provide specialized workshops (citizenship, conversation, numeracy, etc.) that promote language and literacy acquisition at various levels. (10%)
• Prepare lesson plans that align with the curriculum. (20%)
• Work as part of the student intake team at system-wide student information sessions and registrations. (10%)
• Maintain program information using ASISTS database (student attendance, assessment, demographics, etc.) (10%)
• Perform other related duties as assigned

Required Education and Certifications

• Master’s Degree in TESOL, Education, English, or a related field

Required Experience

• Experience teaching ESOL/literacy to adults at a basic literacy level, who have limited English proficiency (LEP)
• Experience providing online synchronous instruction utilizing Google Meet, Zoom or a similar platform

Required Skills

• Ability to communicate simply and courteously with limited English proficient library users
• Strong teamwork and collaboration skills to organize and execute large student registration events and instructional opportunities across three boroughs
• Ability to incorporate instructional software and technology into instruction
• Ability to work independently with a strong sense of focus, and ability to meet deadlines

Managerial/Supervisory Responsibilities:
N/A

NYPL Core Values:  
All team members are expected and encouraged to embody the NYPL Core Values:

• Be Helpful to patrons and colleagues
• Be Resourceful in solving problems
• Be Curious in all aspects of your work
• Be Welcoming and Inclusive

Work Environment

• Public library setting

Physical Duties

• Lifting/moving laptops and textbooks weighing up to 25 pounds required
• May require travel within NYC

Pre-Placement Physical Required?

• No

Schedule

• 35 hours per week with 2 evenings required (12pm-8pm) and Saturdays as needed
• Schedules are subject to change.

This job description represents the types and levels of responsibilities that will be required of the position and shall not be construed as a declaration of all of the specific duties and responsibilities for the role. Employees may be directed to perform job-related tasks other than those specifically presented in this description as needed.
​
​Salary is $70,393 plus benefits. 
Apply at this link:
https://nypl.pinpointhq.com/postings/02243e3c-6c85-4bb0-b7fe-9103199b436c

Position Type: Full-Time | Location: Crotona Park East, The Bronx
Commonpoint (Samuel Field YM&YWHA) Opportunity Youth Programs at Commonpoint consist of
educational, employment, and wrap-around services for NYC youth ages 17-24. The department provides
GED classes, vocational training, career and college readiness, and case management services.

Program Details: Commonpoint is seeking to hire a Youth Development Life Coach for our Opportunity
Youth Programs at our Bronx location. The Youth Development Life Coach is responsible for facilitating
Support Skills groups for youths in our GED and Vocational Training programs. These groups include, but
are not limited to: resume and work readiness prep, college information and applications, SEL, career
explorations, financial literacy, and health. The Youth Development Life Coach is also required to
coordinate with outside providers to put together workshops, field trips, and invite guest speakers. In
addition, the Youth Development Life Coach will ensure that cohorts in the Opportunity Youth portfolio
obtain industry-based credentials through our various partners as well as from in-house training. In
addition to classes, the Youth Development Life Coach will also schedule one on one time to support
youth with preparing for their GED or Vocational Training exams. The Youth Development Life Coach will
report to the Director of Education.

Responsibilities:

• Facilitate daily groups on topics including but not limited to: mental health, physical health, positive social skills, financial literacy, career, and college exploration. Facilitator will be able to use a combination of group activities, contextualized and experiential learning, discussions and role-plays and outsourcing.
• Support youth in obtaining entry credentials to improve their work readiness
• Produce individualized Work and Career Readiness packets for all cohorts in the Opportunity
• Youth portfolio based on their goals, interests, and vocational training paths.
• Liaise and coordinate partnerships with businesses and community agencies for the delivery of support skills classes, guest speakers, and industry-focused one-ticketed events.
• Work with the Director of Education to plan community events & field trips relevant to areas of study
• Attend all relevant meetings, trainings, agency, and funding events as needed
• Responsible for other duties in the needs of the program(s), the agency and or responsibilities assigned by the Supervisor.
• Develop, organize, and track participant work to meet internal and funder compliance requirements.

Qualifications:

• Bachelor’s Degree required; Master’s degree preferred
• Knowledge of Trauma-Informed Care and De-escalation Practices is preferred
• Minimum 2 years of group facilitation experience
• Minimum 2 years of demonstrated experience in providing work readiness and/or industry-recognized credential instruction and direct youth development services.
• Knowledge of educational/vocational programs for youth, labor market trends, and opportunities for youth.
• Knowledge of GED exams and study skills preferred.
• Ability to outreach and engage young people in the educational and career development process
• Show professionalism, punctuality, and dedication in order to demonstrate best practices to students and peers.
• Experienced working with MS Office, primarily Excel, Word, and PPT, knowledgeable in Google applications, primarily in Sheets, Docs, and Slides. Proficient in Computer navigation as well as PDF.
• Experienced working with DYCD-Workforce contract and PTS preferred.

Hours: Monday through Friday, 35 hours per week, occasional evening and weekend hours as needed
Salary: $50,000 - $55,000

To apply: send resume and cover letter to Jacqueline De La Cruz, Advance and Earn Director,
[email protected]

Position Filled