Case Manager F/T

JOB TITLE: CASE MANAGER – ADULT EDUCATION (IN PERSON)
 
REPORTS TO:  ADULT EDUCATION PROGRAM COORDINATOR AND ADULT EDUCATION PROGRAM DIRECTOR
 
Candidate must be able to report to the office Full-Time 5-days a week to support Adult Education In-Person and Remote Learning.  

DUTIES INCLUDE: 

• Administer one on one-assessment interviews for each new participant on caseload, assessing participant’s education and work history, need for support services, career preferences and barriers to meeting education outcome.   
• Support a case load of up to 120 students throughout the year.  
• Develop an Individual Educational/Career Plan for each participant.
• Ensure that participant’s folders are complete including copies of identification, documents and case notes.
• Support, monitor and follow-up on participant’s attendance in education classes and other related activities. 
• Case notes need to be updated monthly with any status change including: non- compliance with program rules and regulation or dismissal from the program.  
• Make appropriate referrals to address barriers: educational (ESOL, ABE, HSE, Spanish HSE), housing, domestic violence, mental health, college readiness, as well as, other outside resources to meet the client needs. 
• Administer Best Plus 2.0/TABE testing, assist new students’ intake forms and registration. 
• Monitor, document and follow up on participant’s attendance in education classes and other related activities.
• Lead and facilitate small group counseling/workshops at least once every 3 months.
• Organize and occasionally lead a mixed level conversation class with ESOL students.
• Ensure ASSIST, CAPRICORN, ETO, WISE (SNAP), HRA and other in-house database systems are updated on a weekly basis.
• Assist Adult Education Program Director and Data Coordinator in preparing SNAP monthly reports. 
• Provide referrals to support services and internal St Nicks Alliance programs. 
• Assist Adult Ed Coordinator with preparing reports/audits for funders.
• Maintain excellent organizational and time management skills in order to ensure completion of all tasks. 
• Timely record keeping and quality assurance for compliance with the requirements of various funding sources. 
• Attend monthly case manager meetings/supervision.
• Support Adult Education partnerships with ESOL instructors.  
• Perform other tasks (i.e. graduation ceremonies, student recognition, etc) in support of St. Nicks Alliance as directed.
• Participate in program meetings and funder professional development.
• Support all Adult Education programming at St. Nicks Alliance Workforce Center.
• Must be flexible and be available to work some evenings and occasional Saturdays.

Qualifications:

• Bachelor’s degree in Social Work, Psychology, Sociology, and Bachelors Degree preferred or 3 years related field experience in social service organization preferred.      
• Must be bilingual (Spanish, English)) 
• Ability to work with culturally-diverse individuals, bringing a non-judgmental approach to counseling and casework while maintaining a clear sense of boundaries.
• Public speaking skills preferred.
• Excellent organizational and interpersonal skills.
• Strong communication, writing and computer skills.
• Must be comfortable using databases and entering case notes into required systems.
• Experience crisis management/ intervention skills preferred. 
• Knowledge of community resources and counseling with high risk populations.
• Ability to motivate others towards achieving goals.
• Ability to work both independently and as a team with an equal amount of focus and enthusiasm.
• Strong sense of and respect for confidentiality involving both clients and fellow employees.
• Ability to Work in Person in the Office 5 days a week. Also availability to work 2 evenings a week and occasional Saturday as needed.  
• Skilled at remote learning with experience using online platforms for virtual support.

 
How to apply 
Please submit a thoughtful cover letter and resume to [email protected] with Adult Education Program Coordinator in the subject line.  Visit www.stnicksalliance.org to learn more about the organization.  Please no phone calls.  
 
St Nicks Alliance is an Equal Opportunity Employer.