The ESOL Student Advisor, under the supervision of the ESOL Program Coordinator or designee, will provide academic advisement, career coaching, and case management services to students on the ESOL continuum particularly the 200 Integrated English Literacy and Civics Education (IELCE) students. The ESOL Student Advisor will form part of the ESOL instructional team and will work with the Coordinator and instructors to design and implement instructional modules and modalities such as contextualized language instruction, civics activities, English for special populations, and self-directed distance learning activities that support student achievement. The ESOL Student Advisor will also organize, develop, and facilitate ESOL instructional programming and workplace development activities that integrate learning platforms and educational technologies to engage students in person and remotely.
The Student Advisor will facilitate student transitions to higher education, maintaining accurate referral information and coordinating services with adult education providers, workforce systems, and job training programs among others. The Student Advisor will collaborate with Workforce1, and other networks and community-based organizations to improve BPL partnerships and create easily accessible resources and referral systems to help students overcome any barriers preventing them from participating or completing the coursework. The Student Advisor will work collaboratively with students, support staff, supervisors, and other departmental staff to ensure the success of ESOL and other students in the department.
- Host ongoing information, recruitment, and drop-in sessions (onsite and/or online) on a regular basis to promote ESOL program and grow enrollment; conduct outreach with community partners
- Help to manage ESOL telephone lines and email accounts by documenting communication with students and others
- Conduct assessments using Best Plus (or other instruments including BEST Literacy) regularly and intake activities including initial screening for learning disabilities
- Implement educational advisement and vocational goal setting process for ESOL classes in group and one on one settings; assist students with resumes, their job search, and accessing Job Zone
- Provide academic advisement and coaching to motivate ESOL student persistence, promote self-efficacy and facilitate tailored referrals to further education and training
- Monitor ESOL student attendance and assessment results, evaluating adult students’ language learning progress and next steps; share quarterly progress reports with students
- Support ESOL instructors by introducing instructional strategies, training, and intervention
- Conduct follow-up surveys on National Reporting System core outcomes
- Participate actively in all program, departmental, and staff development initiatives
- Develop curriculum modules for workforce development programming grounded in technology and be prepared to facilitate workforce development workshops
- Support ESOL contextualized instructors and vocational instructors in managing classroom dynamics and address individual needs to facilitate instructional programming and workplace development activities that utilize technology, Google Classroom, Google Suite, Zoom, and support students and instructors with training platforms for medical billing, food handling, digital literacy and any other relevant certifications; Monitor Zoom and Google classroom.
- Seek to grow and improve BPL partnerships to enhance civics instruction and facilitate student transitions to higher education and job training; partner with Literacy Zone and B&CC staff to coordinate internal and external referral for wraparound and/or career related services
- Maintain accurate case management/employment records, including following students’ progress as per program requirement
- Input and maintain participant information, case notes, and progress in electronic records system in ASISTS Case Management Portal by required deadlines and run and analyze CMP reports and share findings with program staff
- Complete other duties as necessary especially in the absence of the coordinator and/or other program or departmental staff
- BA Degree in Education or related field, MA a plus
- 1-2 years experience in Adult Education; experience teaching ESOL, workplace literacy and digital literacy in person and remotely
- Excellent communication, interpersonal and customer service skills in person and remotely
- Proficiency in Outlook, Microsoft, Best Plus, Best Literacy, ASISTS Case Management Portal database systems, Google Suite, Zoom, and Job Zone portal, and Salesforce
- Knowledge of current ESOL theory and practice; experience with Civics and Citizenship instruction a plus; familiarity with the Common Core Standards and CUNY Career Kits preferred
- Experience in academic advisement, career development, guidance, and counseling
- Ability to work well independently and as part of a team
- Ability to influence and negotiate with internal and external constituents
- Experience developing curricula for workplace literacy and technology instruction
- Leadership – inspires and motivates others to perform well
- Bilingual skills preferred; culturally responsive professional and educator
- Travel required; must be able to carry materials, including laptop and projector
- Must be able to work varied schedule, including evenings and Saturday. Schedule typically includes working two evenings per week and two Saturdays per month; schedule is determined by the needs of the program
- Ability to drive a plus; Travel to various branches and partner locations regularly; work from other locations as assigned.
This is a grant-funded position through June 30, 2024 with the possibility of renewal based on annual performance and program outcomes. The starting salary for this position is $55,260.
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