Salesforce Database Coordinator F/T

Salesforce Database Coordinator 
123 William Street 5th Floor, New York, NY 10038
Full Time: Monday-Friday, 10:00am-6:00pm

SALARY commensurate with experience and qualifications

ORGANIZATION: 
ICD - Institute for Career Development (ICD) is a dynamic non-profit workforce development organization based in New York City serving individuals with disabilities, including youth, adults, Veterans, entry-level employees, and career changers. For over 100 years, ICD has been a leader in the field of vocational rehabilitation, transforming the lives of people with disabilities who face challenges or barriers to work through accessible career development and employment services. Building on the organization’s program success in the five boroughs of New York City, ICD aims to increase its social impact through ongoing collaborations, advocacy, and innovative practices. 

SUMMARY OF PROJECT: 
ICD is seeking a Salesforce (SF) Database Coordinator to ensure that ICD capitalizes on the benefits offered by the SF CRM system. Duties include creating user accounts, maintaining our customized program database, and training staff on the effective use of SF products. Particular emphasis will be specifically creating reports from the empirical data which is stored in the SF CRM system and produces facts and figures that will aid the organization in boosting program effectiveness and responding to funder needs. The ideal candidate will be a technically comfortable professional experienced in database development and implementation, with demonstrated experience implementing SF and training users. Must be comfortable communicating and presenting to technical and non-technical audiences.

RESPONSIBILITIES:
Database Administration

• Handle administrative functions in Salesforce applications including maintenance of user accounts, profiles, roles, security/data access, setting up workflows, sharing rules and permission sets
• Administer standard and custom fields, map them out across integrations
• Complete regular internal system audits and preparation for upgrades
• Support data quality & integrity, merge error logs, record and user administration
• Analyze database issues and troubleshoot problems
• Support the leadership and program teams with automation tasks, data extensions, suppressions, journeys, email outreach
• Assist in training of new users and grow the Salesforce.com skill set across the organization
• Envision, develop, and deploy tools to streamline processes to gain efficiencies and improve key metrics
• Keep current with Salesforce features and help assess the practicality of implementing within ICD

Managing Data

• Maintain data quality, keep data updated and clean
• Manage the process of individual and mass record deletion, updates, and imports; prevent duplication of records
• Support data integrity between online and offline databases, ensure accurate data flow between systems, and track reconciliations
• Support and monitor database integrations
• Coordinate the evaluation, scope, and completion of new development requests and database integration API’s
• Maintain documentation for all processes and integrations
• Manage data migration from other systems as needed
• Effectively act as the liaison between users, vendors and the application development team

Analysis and Reporting

• Create, customize, and maintain data extensions, reports, and dashboards
• Export reports for analysis to Excel and updates to Salesforce database
• Build and maintain automated dashboards that connect data from multiple internal and external data sources
• Analyze and measure database and campaign performance by leveraging data from ACCES and other funders
• Leverage large data sets to surface actionable insights
• Provide daily reporting and insights as well as performance analysis

Administrative

• Participate in all team meetings
• Create user guides
• Conduct staff trainings, both new hire and group, as needed
• Prepare progress notes and other program monitoring reports

Other: Other duties, as required

WORK DEMANDS & ENVIRONMENT:

• Professional, motivated, and team-oriented environment; ability to use independent judgment and initiative
• Excellent organizational and time management skills, specifically ability to prioritize tasks, identify trends, and manage escalations with appropriate status updates and communications with stakeholders
• A logical, process-oriented thinker who fully appreciates CRM tools and how to make them achieve its purpose; excellent analytical, problem-solving and organizational skills; ability to translate business requirements into technical deliverables
• Excellent verbal and written communications skills, constantly communicating concerns, changes, processes, and explanations across a wide spectrum of stakeholders
• Staying current in Salesforce certification and trends in the non-profit industry as they impact ICD’s mission and goals
• Able to lift 20 pounds

PROFESSIONAL QUALIFICATIONS: 

• At least 2 years of Salesforce administration experience
• Strong Microsoft Excel capabilities
• Strong understanding of database and business concepts
• Experience with process documentation
• Experience with building and running SQL queries
• Experience working with IT, Digital Analytics, and other cross-functional teams
• Not-For-Profit background is a plus
• Preferred: Some familiarity with Adult Career and Continuing Education Services-Vocational Rehabilitation (ACCES-VR), including the implementation of ACCES-VR contracts 

EDUCATION/DEGREES and CERTIFICATES/ LICENSES: 
BA, or BS degree in Business, Marketing, or quantitative field preferred
Certified Salesforce CRM Administrator or Advanced Administrator is a plus

BENEFITS:
ICD offers a comprehensive benefits package including options for health and dental insurance, AFLAC, automatic 401k, and generous paid time off, among others. 

TO APPLY
Please email resume and cover letter to HR@icdnyc.org with a subject of “Salesforce Database Coordinator.” Please tell us where you found the position listed.
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The Institute for Career Development is an advocate for diversity in the workplace. All candidates will benefit from equality of opportunity and fair treatment without regard to: race; color; age; religion; pregnancy; sex; sexual orientation; disability; gender identity; gender expression; national origin; genetic information; Veteran status; marital status; or prior protected activity.

ICD complies with all applicable federal, state, and city employment laws.